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Terms of Service

This Agreement was last modified on March 6, 2016 (06/03/16)

We have a responsibility to protect each client and to provide quality services. All clients of GameSwitchers Ltd are subject to the following Terms of Service: You agree that GameSwitchers Ltd may modify this agreement and the conditions at any time without prior contact. You agree to be bound by this agreement, and should periodically review our Terms of Service to ensure they meet your needs. GameSwitchers may be referred to as ‘we’, ‘us’ or any first-person pronouns. The following terms apply to you if you have purchased services from GameSwitchers Ltd or if you play on any of our public servers.

Service Level Agreement

GameSwitchers Ltd will endeavor to provide a 100% uptime and are able to most of the time, we offer a service level guarantee to our clients of 99.95% up time per month, this is to allow for maintenance on services. The uptime agreement excludes third party aspects such as Control Panel issues & Game Server FTP issues that may be encountered during the month. If we fail to achieve this agreement, clients affected will receive a percentage of credit towards the following month.

Duration of Contract

The duration of your contract and services provided will depend on the duration you have paid for (Monthly, Quarterly, Semi-Annually or Annually). If you order and pay for a ‘Monthly’ service on the 15th of April 2016, your service will expire on the 15th of May 2016 (unless payment is provided to renew the service). You will be invoiced 14 days before the renewal date, failure to pay the invoice before expiry will result in the service being suspended, 24 days after suspension all of the associated service files will be removed and unrecoverable. We reserve the right to terminate your account/contract/service at any time with GameSwitchers if you are found to have breached our Terms of Service.

Methods of Payment

Payments to GameSwitchers are performed via an official PayPal and Stripe Gateway. We do not keep any payment credentials including but not limited to (bank details, credit card details). Payment via these gateways allow users to pay via their credit card, bank card and any other payment methods that PayPal and Stripe accept.

Refunds

GameSwitchers Ltd provides a 48 hour money back guarantee.
This offer isn’t valid under the following circumstances.

  • Scheduled downtime or maintenance.
  • Malicious attacks against your server resulting in downtime.
  • Suspended service for reasons stated in our terms of service.

Addons/Mods for games may be unstable or feature incomplete which can cause performance issues (aka lag). Depending on the quality of the server code and ancillary services provided by the developers or publishers; servers may be missing features, not perform as expected and may be unstable or crash, by purchasing a server you agree that such issues are beyond the control of GameSwitchers.

Banned Scripts

The following scripts are banned from use on any of our services; the installation of these scripts will result in the immediate termination of service.

  • IRC egg drops
  • Proxy servers
  • Mail bombers
  • Anonymous mailers
  • IP spoofers
  • Port scanners
  • Hivemail
  • Telnet or SSH Access Scripts
  • UBB (Ultimate Bulletin Board)
  • lstmrge.cgi
  • phpShell
  • FormMail.cgi, FormMail.pl from Matt’s Script Archive
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